Privacy Table of Content
- Protection of Personal Information
- What Information Do We Collect
- Use of Information by ServiceHorn
- Retention of Information
- Your Consent
- Disclosure Of Information
- Access and Accuracy and Update of Personal Information
- Co-Branded and Other Associated sites
- Contact Us
1. Protection of Personal Information
Canadian law governs the collection, use and disclosure of personal information in a manner that recognizes individuals' right of privacy with respect to their personal information.
The type of personal information that is protected includes almost any information about an identifiable individual, such as your name, address, telephone number, age, sex, marital status and nationality.
PIPEDA provides certain fundamental principles which apply to the collection, use and disclosure of your personal information. One of the most significant is that your personal information generally cannot be collected, used or disclosed without your consent. It also allows you to find out why your personal information is being collected, how it is being used, where it's being stored and to whom it's disclosed. It requires the use of appropriate safeguards to secure your personal information. It also grants you access to your personal information and provides mechanisms for ensuring compliance.
ServiceHorn does not collect, use or disclose your personal information without your consent except where required or allowed by law.
2. What Information Do We Collect
ServiceHorn requests certain information from you if you elect to register as a user of this site ("Registration Information"). Registration Information may include your full name, email address and postal code.
At times, we may ask you to provide us with general information ("User Information ") about you to assist us in meeting your various needs or to better understand the requirements, profiles and experience of our site visitors.
You can visit this site without telling us who you are and without providing ServiceHorn with any information about yourself. However, certain anonymous information ("Anonymous Information ") may be collected by us automatically. Our Web server may collect the IP address and the name of the Internet service provider ("ISP") associated with the computer from which you accessed this site, the type and version of Web browser and operating system that you are using, and the address of the Web site that you visited prior to this site. If your Web browser is configured to accept cookies, we may place either temporary cookies (only until you exit your current browser window) or permanent cookies (until you manually disable or delete the cookie using your browser software) on your computer. A "cookie" is a small piece of information that our Web server automatically sends to your browser for storage on your computer, which then permits our Web server to recall information about your preferences as a part of the Anonymous Information. Please note that portions of this site will not function if you do not accept cookies.
With the exception of the Anonymous Information described above, you will always know when we are collecting information from you and therefore have the opportunity not to provide the information.
We do not knowingly solicit information from children and we do not knowingly market our services to minors.
3. Use of Information by ServiceHorn
Registration Information is collected primarily for the purpose of identifying you as a user of this site.
User Information, which generally includes the Registration Information, is used primarily to update you on the site and by email regarding new site developments and information about our services or those of our affiliates, to answer your questions and to provide you with services that you have requested.
User Information will also be used to match your profile to users requesting similar services. The information may also be used to determine appropriate new features, content or services for this site, to provide advertisers and business partners with aggregate but not personally identifiable information about our customers and their preferences, including statistical information about the source of visitors, sales, traffic patterns and use of services.
If you are a registered user of this site and have provided us with Registration Information, we may use your Registration Information and User Information to provide tailored service opportunities or other information to you.
Anonymous Information is used primarily by us and our business partners to measure the number of visits, average time spent, page views, and other statistics about visitors to this site. We may also use this data to monitor site performance for systems administration purposes, to make this site easier and more convenient to use, for law enforcement purposes, and to report information in aggregate but not personally identifiable form to our advertisers (e.g. how many visitors log in to this site).
If cookies are enabled for your Internet browser, then they are used to help us measure the number of visits, average time spent, page views, and other statistics relating to your use of this site. If you are performing a search on our site, then a cookie is used to carry the search request data from the request page to the results page. This cookie, by itself, does not tell us your email address or who you are.
Anonymous Information may be used to serve you with targeted advertising on this site. Targeted advertisements are probably more interesting for you and are more productive for our advertisers.
When information is collected from you by ServiceHorn as a part of an online or email survey, unless you request to receive the results of the survey, no personally identifiable information is requested during such surveys and all collected information is used on an aggregated basis only.
Communication with ServiceHorn
If you contact us, we may keep a record of the correspondence but we do not make any use of the email address or other contact information, other than to respond to the communication.
Improper Use of Personal Information
4. Retention of Information
You may choose to delete your profile from our records at any time.
We maintain record retention practices and policies which apply to personal information that is no longer necessary or relevant for the identified purposes, or that is no longer required or permitted by law to be retained.
As a part of our record retention practices and policies, you can delete your user account and associated personal information at any time. ServiceHorn will delete any information related to a user account that has not been accessed in more than two years.
All personal information destroyed or erased from our records is done so securely with due regard to the sensitivity of the information.
5. Your Consent
We do not collect, use or disclose your personal information without your consent except where required or permitted by law.
We may, for example, collect, use or disclose personal information without your knowledge or consent in the case of an emergency where the life, health or security of an individual is threatened.
We may also disclose personal information without knowledge or consent to a lawyer or other advisor representing ServiceHorn, to collect a debt, to comply with a subpoena, warrant or other court order or rules, is required for the investigation or enforcement of laws, or as may otherwise be required or authorized by law. Where a request for personal information is made by an organization claiming lawful authority for the request, ServiceHorn will take reasonable steps to ensure that the requesting party properly identifies its legal authority.
We will generally obtain your consent electronically on our site. However, it may also be obtained in writing or verbally. In determining the appropriate form of consent, we will consider the sensitivity of and reasonable expectations regarding the personal information.
You may withdraw your consent to the continued collection, use or disclosure of your personal information by ServiceHorn at any time by deleting your user account. By doing so, we will no longer have practical means to provide you with our services or products. You will no longer be able to log in to our site or may lose certain functionality when visiting the site, including functionality that depends on Anonymous Information such as the placement of cookies.
6. Disclosure of Information
We will not sell, trade, rent or license personal information that you provide to us.
With the exception of credit card transactions, ServiceHorn never transfers any personal information to third parties for processing or storage.
7. Access and Accuracy and Update of Personal Information
Your personal information is located on a server situated in Ontario, Canada.
We will take reasonable steps to ensure that your personal information is as accurate, complete and up-to-date as is appropriate for its purposes and to minimize the possibility that inappropriate information may be used to make a decision about you.
ServiceHorn provides you with the means to access, update, edit or delete the Registration Information and certain other personal information you have provided to us at any time on your own by going to My ServiceHorn on the site and changing or deleting your Registration Information and other personal information as desired. We ask that you regularly log in to the site and update your personal information and in particular your contact information to ensure its accuracy.
You can update or delete your profile or registration at any time by logging on to the site and making the required changes.
You may similarly contact us to address errors or omissions relating to your personal information by emailing email@example.com. ServiceHorn does not share your identifiable personal information with any third party.
If you decide at any time that you do not want to receive any updates to which you have subscribed, you can log in to the site and change your personal preferences.
Upon request made in writing, ServiceHorn will inform you of the existence, use and disclosure of your personal information, at minimal or no cost to you, in accordance with processes and procedures that we have put in place for such requests. If you are unsure whether we have a record containing your personal information and would like to confirm what personal information we have, please send an email to firstname.lastname@example.org with your request, identifying all email addresses which you may have given us. If there is a cost involved at all, we will inform you at that time.
ServiceHorn will respond to all requests for access within 30 days or as otherwise required or permitted by law.
In some circumstances, we may not be able to provide access to all of the personal information that we hold about you. We may not provide access to information if doing so would likely reveal personal information about a third party, could be expected to threaten the life or security of an individual, reveal confidential commercial information, if the information is protected by a legally recognized privilege, if it was created as part of a settlement or dispute resolution process, or if it was collected in relation to the investigation of a breach of an agreement or a contravention of law. ServiceHorn will provide reasons to you if it refuses an access request.
An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate.
Where ServiceHorn considers it appropriate, having due regard to the sensitivity of the particular information that we collect, use or disclose, ServiceHorn uses encryption or authentication tools, among other methods, practices and procedures, to protect certain your personal information irrespective of which format it is stored in. Our practices and procedures for safeguarding your information are regularly reviewed.
E-mails you send to us are not necessarily secure when they are transmitted to us. If your communication is sensitive or includes confidential information, such as a credit card number, you may want to provide it by post or via the telephone instead.
It is important that you keep your User ID and password information secure and that you not share it with anyone, in order to safeguard your personal information on our Site.
There are occasionally fraudulent "phishing" emails targeting individuals who the perpetrators believe might be registered users of this site. We never send an email which requests users to visit a Web page or place a call and provide their user ID, password or any personal information. We will never ask you to confirm your user ID or password via email. If you ever receive such an email, do not log in from any referred link and do not provide any personal information. You should contact our Business Support Group at email@example.com immediately and inform us of the email.
10. Co-Branded and Other Associated sites
ServiceHorn has partnered with reputable third parties to offer our customers a variety of services. Many of these services also require registration to make them function properly. We also have other third-party relationships, where the third party provides the technology or service under the ServiceHorn name and Website. In either of these cases, unless otherwise indicated at the registration page, ServiceHorn does not provide your Registration Information to its third party partners. Although we only work with reputable third parties, our third party partners may have different privacy policies and practices than ServiceHorn. We encourage you to review our business partners' privacy policies further to understand their procedures for collecting, using and disclosing personal information.
This site may contain links to other sites, including those of our business partners, vendors and advertisers. While we try to link only to sites that share our high standards and respect for privacy, please understand that we are not responsible for the content of, or the privacy practices employed by, other sites.
11. Contact Us
ServiceHorn will make information about its policies and practices relating to management of personal information readily available. Please direct any questions about our privacy policies and procedures, any requests for access to our records of your personal information and any other privacy related concerns or complaints to firstname.lastname@example.org.